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Thank you for using Aladin tours

 

Website Terms and Conditions

Aladin tours Egypt, Aladin tours Netherlands (hereinafter referred to as "MCT"), provides its services to you, subject to the following terms of service. By your use of this Web Site and/or services provided to you by accessing, browsing and/or using our website and/or services on our website and/or our customer service live chat center, you are deemed to accept these terms of use and agree to be bound by this agreement with respect to the use of our website. If you do not wish to be bound by this agreement, please do not access, browse, use our website and/or customer service live chat or any services we provide. We may make changes to these terms and conditions at our sole discretion from time to time. Your continued use of the site and/or our call center following these changes constitutes your acceptance of these changes.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt. Egypt is our country of domicile. Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

 


Payment Policy

If you make a payment for our services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 

The cardholder must retain a copy of transaction records and Merchant policies and rules.

We accept payments online using Visa and MasterCard credit/debit card in USD/EGP (or any other agreed currencies).

We apply for some Tours & Services 30% - 50% Deposit and some the Full amount , This is depend on the type of the services we provide and how much we need to pay in advance to confirm the booking .

For The Hotel accommodation, We apply for the first night to be paid in advance or the full amount depend on the hotel`s policy .


Refund & Cancellation Policy

Free cancellation two weeks prior your arrival time.

Any time of cancellation during the 12 days before your trip starts, 40% of your total payment will be nonrefundable.

One week before the trip starting the amount you will pay is nonrefundable.

In case of you are not happy of one of our services and we didn't deliver it the way it should be, fragmentary amount will be refunded.

In case any changes or cancellation in your program due to any natural disaster, bad weather or any unexpected case, you are able to choose whether to change dates or get a partial amount refunded for the specific missing service

Refunds will be done only through the Original Mode of Payment

In the event that transaction error has occurred while making the payment, a refund in most cases will be issued to the same credit card you used for the original purchase.

Aladin tours will NOT deal or provide any services to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.


Ownership

This Web Site is the copyrighted property of Magic Carpet Travel and its various third party providers and distributors. All information, including and without limitation to text, graphics, software and all HTML, metatags, CGI and other codes and scripts in any format used to implement the Web Site ("Content") are the property of Magic Carpet Travel and that of each third party provider and distributor as applicable.

Magic Carpet Travel has identified and cataloged all original content and our original variations and modifications of third party content, text, graphics, software and all HTML, metatags, CGI and other codes and scripts. This content and other content on the Web Site is for personal use only. You may not copy, modify, download, upload, transmit, republish or otherwise distribute any content from the Web Site except as expressly permitted by these Terms and Conditions. Doing so will violate Magic Carpet Travel’s copyright, trademark and other proprietary rights and the person, persons, company or entity in violation agrees to pay Magic Carpet Travel a fee of $10,000 per each page of Magic Carpet Travel's original or modified content, or partial page of content used in violation of this agreement and will further immediately cease and desist using the content upon receipt of written notice from Magic Carpet Travel corporation. Nothing contained in the Terms and Conditions shall be deemed to give you any rights in or to any Trademarks, potential Trademarks, or copyrights of Magic Carpet Travel.


Limitation of Liability

Magic carpet travel assumes no responsibility and shall not be liable for any damages to or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this web site or you’re downloading of any materials, data, text, images, video or audio from this web site. in no event shall Magic Carpet Travel or any third-party providers and distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with (a) any use of this web site or content found herein, (b) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing) or (c) the performance or nonperformance by Magic Carpet Travel or any third-party providers and distributors, even if such party has been advised of the possibility of damages to such parties or any other party.


Limitation of Responsibility

Magic Carpet Travel provides users with the access to a rich collection of online resources including various information tools and product-specific information provided by third parties. You understand and agree that the service is provided "as it is" and that Magic Carpet Travel assumes no responsibility for the descriptions, availability and/or misquotations of offers and programs provided by Aladin tours or its suppliers and their agents.

Magic Carpet Travel sells Hotel reservations, Nile cruise reservations and flight tickets provided by third parties that Magic Carpet Travel does not control. Magic Carpet Travel is not responsible for breach of contract or any intentional or negligent action on the part of such third party suppliers which may result in loss, damage, delay or injury to you or your travel companions. Magic Carpet Travel does not guarantee any of our third party suppliers' rates, bookings, reservations, connections, scheduling or protection of personal belongings. In addition, Magic Carpet Travel assumes no responsibility for overbooking, cancellation or delays for cruises, hotels or airlines, ground transportation or other providers of service.

Magic Carpet Travel shall not be responsible for any damage to or loss of luggage or personal items. Magic Carpet Travel recommends the purchase of Travel Protection insurance. Travelers who use this Web Site or our Customer service live chat assume full responsibility for and hereby release Magic Carpet Travel from any duty of checking or verifying any passports, visa, vaccination or other entry requirements for chosen destinations. The traveler agrees that Magic Carpet Travel is not responsible for any potential risks and hazards associated with travel to destinations listed on the Web Site. By embarking on travel arrangements through, or utilizing information contained on the Web Site, you voluntarily assume the risks associated with such travel.


Indemnification

You agree to defend, indemnify and hold harmless Magic Carpet Travel and any third-party providers and distributors and their officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this Web Site.


Governing Law

The laws of Luxor, Egypt, shall govern this Agreement and its performance. You consent and submit to the exclusive jurisdiction of the court located in Luxor, Egypt, in all questions and controversies arising out of or related to your use of the Web Site and this Agreement.


Links to Other Web Sites

This Web Site may contain links to other Web sites. These links are provided solely as a convenience to you and are not endorsed by Magic Carpet Travel and/or its third-party providers or distributors. Magic Carpet Travel and/or its third-party providers or distributors shall not be responsible for the content of any other Web sites and make no representation or warranty regarding any other Web sites or the contents or materials on such Web sites. If you decide to access other Web sites, you do so at your own risk.


Severability

These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.


Modification of These Terms and Conditions

Magic Carpet Travel reserves the right to change the terms, conditions, and notices under which this Web Site is offered.


Entire Agreement

These Terms and Conditions constitute the entire Agreement between you and Magic Carpet Travel relating to your use of the Web Site, at any time and in any way, and supersede any prior understandings or agreements between you and Magic Carpet Travel relating to such use, whether electronic, oral, or written.


Best price grantee policy

In case you will find other cheaper travel agency, please consider:

If you can provide us all this evidence, we will gladly make you 50$ cheaper than what you found.

Passenger Information & Reservation Agreement

Definition of Terms

Traveler(s): You, a very important Client of Magic Carpet Travel 
MCT: MCT, Aladin tours Egypt, Aladin tours Netherlands, aladintour.com 
Vendor(s): Cruise line, airline, hotel, resort, tour operator, any other provider of travel utilized by MCT

By booking via this site or with one of our Agents, Traveler(s) agrees to abide by the following Terms & Conditions/ Magic Carpet Travel Passenger Information & Reservation Agreement. Traveler is required to read this Agreement in detail to ensure full compliance with Magic Carpet Travel policies and procedures. Magic Carpet Travel shall not be held responsible should Traveler fail to read and understand this Agreement in its entirety.

In providing travel arrangements, Magic Carpet Travel acts only as an agent on Traveler's behalf and does not operate, control or supervise any Vendor and will not be held responsible for Vendors failing to meet schedules or other travel arrangements whether or not schedules/travel arrangements are booked/issued by Aladin tours or one of its Vendors. Magic Carpet Travel is not responsible for breach of contract or any intentional or negligent action on the part of such third party suppliers which may result in loss, damage, delay or injury to Traveler and his/her travel companions. Magic Carpet Travel does not guarantee third party supplier rates, bookings, reservations, connections, scheduling, or protection of personal belongings. In addition, Magic Carpet Travel assumes no responsibility for overbooking, cancellation or delays for cruises, hotels or airlines, tour operators, ground transportation or other providers of service. Magic Carpet Travel recommends the purchase of Travel Insurance.

Travelers assume full responsibility for obtaining required travel documents and hereby release Magic Carpet Travel from any duty of verifying passport, visa or other entry requirements for each destination as listed on Traveler's itinerary.

Traveler agrees that Magic Carpet Travel is not responsible for potential risks and hazards associated with travel to some destinations and by embarking on travel arrangements booked through aladintour.com, Traveler voluntarily assumes the risk associated with such travel.

All Vendors, including Nile cruises & Airlines, reserve the right to amend their itineraries with or without notice. Traveler will need to verify his/her itinerary via the specific Vendor's web-site. Additionally, Vendors may increase government taxes and fees imposed by a government agency or add fuel surcharges even after reservation has been paid in full. These additional costs, if any, will be the sole responsibility of Traveler and will be added to the applicable invoice; or onboard account if collected by the Airline or the Nile cruise line. Magic Carpet Travel reserves the right to correct clerical errors on Traveler's invoice, including but not limited to taxes, government fees, airline taxes/fuel surcharges, cruise fare/taxes/fuel surcharges, and miscellaneous costs any time up to commencement of travel.


Proof of Citizenship - (IMPORTANT!)

Proper proof of citizenship is at all times REQUIRED to travel. It is the responsibility of each Traveler to be aware of the proper documentation required for travel regardless any destination, including but not limited to valid passport, photo identification, and proof of citizenship, visas and inoculations if applicable. If Traveler does not provide the required documentation at time of check in at the airport, Traveler will be denied boarding without recourse for refund. Should boarding be denied, Traveler's flight tickets is non-refundable. Traveler will be solely responsible for all expenses. Magic Carpet Travel are not responsible for refunding any moneys paid and/or reimbursing Traveler for any out-of-pocket expenses that may be incurred.

The Egyptian Government requires Foreign Citizens from most countries to obtain a visa for entry into Egypt. Find out if you need a visa: http://www.cic.gc.ca/english/visit/visas.asp.


Passenger Names

Upon receipt of confirmation, it is important for Traveler(s) to review the spelling of each name to ensure it exactly matches each Traveler's passport, including middle name. If a name is incorrect or misspelled, Traveler is required to contact Aladin tours immediately. Penalties may apply to name changes and corrections after booking in case of airline bookings. Penalties and/or service charges incurred by Vendors for correcting misspelled or inaccurate names are the Traveler's sole responsibility. Traveler must complete his/her registration forms on each booking on the web-site immediately upon final payment.


Final Payment

Any additional services booked via our site or with one of our Sales Agents must be paid in full no later than the Final Payment Due Date listed on his/her invoice, unless otherwise advised. Aladin tours will charge the full outstanding balance to the credit card currently on file on the date specified, unless Travelers provide specific written instruction stating otherwise. Cancellations for lack of payment due to declined credit cards and/or returned checks are subject to the individual Vendor's cancellation penalties and are the responsibility of Traveler(s). Final Payments may be made online by clicking the "Book Now" link at the right side of our website, by telephone to our agency, or by check or money order payable to Magic Carpet Travel.


Travel Insurance

Magic Carpet Travel recommends the purchase of Travel Insurance as this is the only way you may recoup your money in the case of flight cancellation for a covered reason within the MCT penalty period. Please contact the Aladin tours Client Services Department at +201006016132 to help you having Travel Insurance added.


Reservations

Completing the Online Booking Form does not guarantee a Nile cruise or hotel reservation. Aladin tours will make every effort to book the sailing date and category requested. Aladin tours will contact you with stateroom category, rates and availability of your sailing date prior to charging your credit card. A per person non-refundable deposit is required to confirm a reservation.


Pricing Terms & Conditions

All prices, inclusions & promotions listed on the web-site are current at the time of upload and are subject to change without advance notice. Prices exclude non-commissionable fees; additional service charges; Travel Insurance; and applicable government taxes & fees unless otherwise specified. Surcharges and fees implemented by a travel supplier, even after the reservation is made, will be the sole responsibility of each traveler and is due and payable in full prior to departure.

All prices, inclusions & promotions listed on the web-site are current at the time of upload and are subject to change without advance notice.

Magic Carpet Travel, its subsidiaries, and partners are not responsible for last minute changes to price or itinerary by Nile cruises of Airlines, or for any errors or omissions in the content of this website. All fares are in U.S. dollars.

Surcharges and fees implemented by a travel supplier, even after the reservation is made, will be the sole responsibility of each traveler and is due and payable in full prior to departure.


Airlines - Schedules & Deviations

Aladin tour's ability to offer air is limited to airline scheduling and the availability of published and negotiated airfares. Airfares negotiated by Magic Carpet Travel and/or a third party vendor limit your ability to exchange, upgrade, endorse or make changes to your airline tickets. The air portion is at all times non-refundable.

Frequent flyer mileage programs, airline seat selection, airline baggage fees, and special requests are the sole responsibility of Traveler in accordance with airline policies. Magic Carpet Travel makes no guarantee nor assumes any responsibility for airline selection, seat assignments, flight schedules and routing, or delays/cancellations. Magic Carpet Travel cannot guarantee a specific flight schedule in advance. However, after Traveler has received his/her flight schedule from Aladin tours, requests for specific flights will be accepted up to 60-days prior to departure. An air deviation fee of $50 per ticket, plus the difference in airfare, is due and payable at time of flight confirmation and is non-refundable once charged. Additional fees/charges, including airline baggage fees are non-refundable and are the sole responsibility of the Traveler. All travelers are responsible to ensure they have the proper identification to travel with the airline(s).

Due to government security regulations, Aladin tours requires the following information at the time of booking to secure your air schedule: your full name as it appears on your passport including middle name, your date of birth, and gender. 

If traveling internationally, the airlines may also require your passport number, expiration date, nationality, residential address and destination address. Failure to provide this information may result in complete cancellation of your air schedule by the airlines without advance notice to Aladin tours. MCT cannot guarantee the rebooking of your original air schedule and additional airline fees/penalties may be assessed. Airline tickets will not be released until required information and additional payment is provided in full to aladintour.com. Aladin tours highly recommends travelers to check-in for flights within 24-hours of departure, depending on your final destination and the government-regulated level of airport security in place at the time of travel. Connecting flights are booked per the rules of the airlines.

 

This policy was last updated on Dec 11, 2018.

Contact Information
If users have any questions or suggestions regarding our Terms and Conditions, please contact us at from below information or use our 24/7 customer support chat:

Aladin tours & Magic carpet travel
2 Sidi mahmoud st, Via al sahaby lane
via karnak temple st, Luxor 85951, Egypt
Phone: +2 0100 6016 132
Email: customerservice@aladintour.com

For Reservations, please call: +2 0100 6016 132 international call fees may apply